Shipping Terms

Understanding Your Shipping Costs

Shipping costs are calculated dynamically at checkout. Use our simulator to get an estimate and understand the factors that influence the final cost. This tool helps you see how the product type and quantity affect shipping costs.

Introduction: Our Shipping Policy

 

We are committed to providing you with a transparent and predictable online shopping experience, especially when it comes to the delivery of your items. Understanding shipping costs and delivery times is essential for a satisfying customer experience. That’s why this policy aims to clarify in detail how shipping costs are determined and what you can expect at every stage of your order. Our primary goal is to ensure you have all the information you need to make informed decisions and that the fees you pay are fair and accurate.

Shipping costs for your order are calculated automatically at checkout. This calculation process is dynamic and takes several key factors into account, ensuring fair and accurate pricing that reflects the specifics of your order. This approach allows for real-time adaptation to the unique characteristics of each purchase, thereby avoiding rough estimates and unpleasant surprises.

 

1. How Shipping Costs Are Calculated

 

 

1.1. Shopify and Printify Integration for Accurate Calculations

 

The shipping costs you see at checkout are determined in real time thanks to the integration of our Shopify store with Printify, our print-on-demand and fulfillment partner. Shopify is the e-commerce platform on which our store is built, handling design, hosting, product listing, order management, and payment processing. Printify, on the other hand, is an on-demand production platform that handles the creation and shipping of your items, eliminating the need for us to hold physical inventory.

This integration between Shopify and Printify is essential for accurately calculating shipping costs. It allows you to rely on rates provided by recognized third-party carriers, such as UPS, DHL, and USPS, which are directly tied to the specifics of your order. It is important to understand that these rates are derived from the carriers’ actual costs and that neither Printify nor individual print providers have the ability to influence or modify these prices. This structure ensures that the fees charged closely match the actual shipping costs, providing fair and transparent pricing.

 

1.2. Factors Affecting Shipping Costs

 

Shipping costs are not fixed and vary based on several key elements of your order. This variability ensures that you pay a fair price that is proportional to the cost of shipping your specific items. The main factors that influence shipping costs include :

• Product type: The nature of the item ordered plays a significant role. Larger or heavier products, such as blankets, mugs, or hoodies, generally have higher shipping costs than lighter, less bulky items, like T-shirts or tote bags. This is due to the carriers’ space and weight requirements.

• Weight and Dimensions: Weight is often the most significant factor in calculating shipping costs. The dimensions and size of the package—which include not only the item itself but also any protective packaging and extras—also influence the final price. To ensure the accuracy of the calculated rates, the weights of all our products are correctly entered into our system.

• Delivery destination: Shipping costs may vary significantly depending on the country and region where your order is to be delivered. Shipping zones are defined to reflect the different costs associated with transporting packages over varying distances and through diverse logistics infrastructures.

• Selected shipping method: We offer several delivery options (detailed in Section 2 of this policy), each with different costs and delivery times. Choosing a faster option, such as express delivery, will incur higher fees than an economy option.

• Number of items in the order: This factor is crucial and is explained in detail below, as it follows a specific calculation logic for Printify orders.

These factors are factored into the automatic calculation at checkout, ensuring you receive an accurate estimate of the costs before finalizing your purchase.

 

1.3. Calculating Shipping Costs for Multiple Items

 

For orders containing multiple items, Printify applies an optimized calculation method designed to reduce your shipping costs whenever logistically possible. This method is designed to be as fair and transparent as possible for customers, taking into account the unique aspects of on-demand production.

Here’s how it works: The first item in your order is charged the full shipping rate. For each additional item that is of the same product type (for example, multiple T-shirts of the same style) and that is produced by the same printing supplier, a reduced shipping rate is applied. This discount is possible because these items can often be grouped into the same package or benefit from more efficient production and shipping logistics once the first item has been processed.

For example, if a T-shirt has a shipping cost of €7.59 for the first item and €2.99 for each additional T-shirt of the same style and from the same supplier, an order of three identical T-shirts from the same supplier will cost you €7.59 + (2 × €2.99) in shipping fees. This structure allows you to benefit from economies of scale when ordering multiple units of the same item.

It is crucial to note that if your order includes different types of products (for example, a T-shirt and a mug) or products from different Printify printing suppliers, the full shipping fee will apply for each product type or for each package from a different supplier. This is because these items cannot be shipped together and require separate packages and logistics processes. This distinction is important to avoid any surprises at checkout, as the items will be processed and shipped separately from the respective suppliers’ facilities.

 

2. Shipping Options and Estimated Delivery Times

 

 

2.1. Available Shipping Methods

 

We strive to offer you a range of delivery options to best meet your needs in terms of cost and speed. The specific options available for your order may vary depending on the type of product selected, your shipping address, and the printing provider. However, the shipping methods generally offered include :

• Standard Shipping: This option is the most affordable and is an excellent choice for non-urgent orders. It offers a cost-effective solution without compromising delivery quality. For domestic orders within the United States, delivery times are typically 4 to 8 days business days.

• Standard Shipping: This method offers a good balance between cost and speed, making it suitable for most orders. It is designed to ensure reliable delivery within a reasonable timeframe. For domestic orders within the United States, you can generally expect delivery within 2 to 5 business days.

• Priority Shipping: If you need your items faster, Priority Shipping offers accelerated delivery times without the often high costs of express options. It’s an excellent compromise for those looking for both affordability and speed. Delivery times are generally 2 to 3 business days for domestic orders and 3 to 5 business days for international orders.

• Express Shipping: This is the fastest option available, ideal for urgent orders or when you want to receive your items as quickly as possible. Delivery times are generally 1 to 3 business days for domestic orders and 3 to 7 business days for international orders.

You select your shipping option at checkout, where the estimated costs and delivery times for each method will be clearly displayed.

 

2.2. Order Processing Times

 

It is important to distinguish between the order processing time and the delivery time. The estimated delivery time you see begins after the order processing time. The processing time refers to the period required for your order to be produced, verified, packaged, and prepared for shipment by the Printify printing provider.

Since we operate on a print-on-demand model, each item is created specifically for you after your order has been placed. This processing time may vary depending on the type of product ordered, the complexity of the print job, and the overall volume of orders the print provider is handling at that time. We strive to clearly communicate estimated processing times at checkout so that you have a clear idea of the total time before you receive your package.

 

2.3. Estimated Delivery Times

 

The delivery times we provide are estimates based on information from carriers and are subject to change. It is important to note that these times may be affected by external factors beyond our control and that of Printify. These factors may include, but are not limited to, extreme weather conditions, unforeseen delays on the part of the carrier, peak periods (such as the holiday season or major commercial events), or broader supply chain disruptions.

We are committed to keeping you informed. As soon as your order is shipped, you will receive a shipping confirmation via email, which will include a tracking number. This number will allow you to track your package in real time and monitor its status until delivery.

Note: Processing times are general estimates. Delivery times are estimates based on information from carriers and may vary. Costs are examples, and the final price will be calculated at checkout.

 

3. International Shipping, Customs Duties, and Taxes

 

 

3.1. Customs Duties, Import Taxes, and Potential Fees

 

For orders shipped outside of [country], it is important to note that customs duties, import taxes (such as VAT), and/or brokerage fees may be applied by the customs authorities of the destination country. These charges are not included in the product price you pay on our website, nor in the shipping costs calculated at checkout. They are determined by local customs regulations and are the responsibility of the recipient.

These additional costs may come as a surprise to international customers if they are not clearly communicated in advance. Our goal is to inform you of this possibility to avoid any confusion or unexpected charges upon receipt of your package.

 

3.2. Responsibility for International Fees (DDP vs. DAP)

 

Responsibility for paying these international fees depends on the shipping method chosen and the Incoterms (International Commercial Terms) used, which define the seller’s and buyer’s responsibilities for the delivery of goods:

• DAP (Delivered At Place) / DDU (Delivered Duty Unpaid): By default, most of our international shipments are made under the DAP term. This means that the seller (us) is only responsible for shipping the product to the agreed-upon destination address. The customer (you) is responsible for paying all import costs, including customs duties, import taxes, and brokerage fees, directly to the carrier upon delivery. It is important to note that some carriers may charge additional fees for collecting these duties upon delivery if the duties have not been paid in advance. This method may result in unexpected charges for the customer upon receipt.

• DDP (Delivered Duty Paid): In certain cases and for certain destinations, Shopify may offer the option to collect customs duties and import taxes directly at checkout on our site. If this option is available for your order and destination, it will be clearly indicated during the checkout process. Choosing DDP means that we assume responsibility for these import costs. This option provides you with a clear and final total price for your order, helping to avoid potential customs delays and unexpected delivery charges. When DDP is available, it is often the preferred option for a smoother customer experience.

We encourage you to carefully review the shipping options and customs duty information at checkout for your international order.

 

3.3. Importance of HS Codes and Country of Origin

 

To ensure the most accurate estimate possible of customs duties and import taxes, it is essential that the information regarding the country of origin of our products and their Harmonized System codes (HS codes) be correctly entered into our system.HS codes are standardized numerical classifications of goods used by customs authorities worldwide to determine applicable customs duties.

Although these details are primarily internal product classification information, their accuracy is crucial. If a product lacks an HS code, customs calculations may be based on the product description or its category, which can result in less accurate estimates. By ensuring the accuracy of this data, we help facilitate a smoother customs clearance process and minimize the risk of errors in duty and tax calculations.

 

3.4. De minimis Value

 

It is important to note that many countries have a “de minimis value.” This is an order value threshold below which customs duties and import taxes do not apply. This means that small international orders may be exempt from these additional fees, making cross-border shopping more affordable for certain items.

The de minimis threshold varies from country to country. If your international order is If the value is below this threshold in the destination country, you may not have to pay any customs duties or additional import taxes. This information can be beneficial for customers making small purchases, as it eliminates a potential barrier related to additional costs.

 

4. Order Tracking

 

 

4.1. How to Track Your Order

 

As soon as your order is shipped from Printify’s printing facility, you will receive a shipping confirmation email. This email will contain a unique tracking number that allows you to track the progress of your package. You can use this number to check the status of your delivery directly on the carrier’s website (such as USPS, UPS, DHL, FedEx) or via a direct tracking link provided in the confirmation email.

We encourage you to keep this email and use the tracking number to stay informed about the progress of your package.

 

4.2. Tracking Updates

 

We recommend that you track your package regularly to stay informed of its status in real time. In addition to your own tracking, regular updates regarding the status of your delivery will also be sent to you via email notifications or through our tracking system.

These updates are designed to give you peace of mind and let you know when to expect your order. In the event of an unexpected delay or a problem with tracking, these notifications will alert you, and you can then contact us for assistance.

 

5. Procedures in Case of Lost or Damaged Packages

 

 

5.1. Reporting a Problem

 

In the unlikely event that your package is lost or damaged during shipping, please contact us immediately. Please send us an email at or contact us via our contact page [Link to Contact Page] as soon as you notice the problem.

To help us process your request quickly, please provide us with the following information:

• Your full order number.

• A detailed description of the issue (e.g., "package not received," "item broken," "item missing").

• For damaged items, clear photos of the damaged item as well as its original packaging are absolutely essential for the claims process with the carrier and Printify. This visual evidence is crucial for validating the claim.

 

5.2. Claims Process

 

Once we have received your report and the necessary evidence, we will work closely with Printify and the relevant carrier (e.g., USPS, FedEx) to file a claim on your behalf. It is imperative that you retain the original packaging and all items in the order (even those that are damaged) until the claim is fully resolved. The carrier may require a physical inspection of the package and its contents.

Claim resolution times can vary significantly depending on the carrier and the nature of the issue. We will keep you informed of the claim’s progress and the next steps as soon as we have an update. Our goal is to resolve these situations fairly and quickly, while minimizing any inconvenience to you.

 

6. Important Notes

 

 

6.1. Currency Conversion (if applicable)

 

If our store operates in a currency other than the U.S. dollar (USD) and we use Printify’s real-time shipping calculator, it’s important to note that the shipping prices provided by this calculator are initially in USD. Shopify will automatically convert these amounts to our store’s currency (e.g., the euro) at the current exchange rate at the time of checkout.

Although Shopify handles this conversion transparently for you, slight variations may occur between the time you view a product and the time you finalize your purchase, due to real-time fluctuations in exchange rates. This clarification is essential to avoid any confusion regarding the final amount charged in your local currency.

 

6.2. Policy Updates

 

We reserve the right to modify this shipping policy at any time to reflect changes in our shipping practices, the policies of our partners (such as Printify), or carrier regulations. Any changes to this policy will be posted on this page. We encourage you to check this page regularly to review updates and stay informed about our most current shipping terms Recent.

 

6.3. Contact Information for Questions Regarding Delivery

 

Your satisfaction is our priority. If you have any questions regarding our shipping terms, shipping cost calculations, order tracking, or any other shipping-related concerns, please don’t hesitate to contact us.

You can reach us at:

• Support Email Address: info@amoureo.com

• Contact Page: [Link to Contact Page]

Our team is available to assist you and provide any necessary clarification.

 

Conclusion

 

These shipping terms are designed to provide you with complete clarity regarding the shipping process for your orders. By understanding how shipping costs are dynamically calculated based on factors such as the number of items, product type, and destination—as well as the various delivery options and international considerations—we hope to strengthen your confidence in our service. We are committed to maintaining open communication and supporting you every step of the way, from purchase to delivery of your package.